Customer Care

 

PHONE ORDERS

Please call (800) 346-8261 if you'd like to order directly by phone. Our Willow Brook Customer Service associates are there to assist you M-F 7:30AM-4:00PM.

ORDER CHANGES & CANCELLATIONS

Due to our quick processing time, we are unable to cancel or modify an order after it has been submitted.

SHIPPING INFORMATION

Willow Brook offers shipping anywhere in the continental United States. In the continental U.S., Willow Brook is pleased to offer customers  FED EX Ground Shipping, which takes 5-7 business days after processing. Please note that business days do not include weekends and holidays.

EXPRESS SHIPPING OPTIONS

Willow Brook offers Next Business Day Shipping in the continental U.S. In addition, Willow Brook offers FED EX 2nd Business Day in the continental U.S. We also offer FED EX 2nd Business Day shipping to Alaska, Hawaii and Puerto Rico. Willow Brook is not responsible for delays caused by FED EX.

•• Please note that orders placed after 1 pm EST (10am PST) will not be shipped until the following business day. Orders placed on weekends or holidays will not be shipped until the following business day.

GROUND | 5-7 Business Days | $12.95

2ND DAY AIR | 2 Business Days | Additional Charge

NEXT DAY AIR | Next Business Day | Additional Charge

TRACKING ORDERS

 Simply call our Customer Service associates at (800) 346-8261 to check your order status.

 

 

WILLOW BROOK REFURBISHING CENTER

To keep your Willow Brook products looking better longer, we’ve established the Willow Brook Refurbishing Center. We take great pride in all of our products and are here to help if you’d like to give your Willow Brook purchases some additional care.

Willow Brook warrants any genuine Willow Brook product against manufacturer’s defect for up to one year after purchase from any authorized Willow Brook retailer. Willow Brook does NOT offer a limited warranty for products purchased from anyone who is not an authorized dealer.

If your Willow Brook product suffers from such a problem within this period, we will repair the product. If we are unable to do so, we will replace the item with the same style, size, and color. If the item cannot be replaced, we will issue a Willow Brook credit to you for use on our website or in our flagship stores, in the amount of your original purchase.

Willow Brook limited warranty does not cover, and Willow Brook shall have no obligation or liability with respect to, damage resulting from accident or abuse. Please note that due to the nature of our fine quality leathers, ourhandbags are not waterproof. Willow Brook warranty does not apply to any co-branded collaborations.

To extend the life of your product Willow Brook can Refurbish most purses. Small$30 Large $40.

 

MILITARY DISCOUNT

Willow Brook has a long tradition of supplying and recognizing America's troops. As a small sign of gratitude for our military and their service to our nation, we proudly offer all active United States military personnel a 10 percent discount on full price purchases made directly from Willow Brook.  Or if you're shopping online, simply call our Customer Service team and let them handle your order. 

 

PAYMENT ACCEPTED

Willow Brook is currently accepting online orders using: Visa, Mastercard, Discover, and American Express

Please note:  If you see a pending charge on your account prior to your items shipping, this is an authorization hold to ensure the funds are available.

 

CREDIT/DEBIT CARD POLICIES

We reserve the right to not ship to an address, name, or phone number that is different from the credit/debit card billing address, name, or phone number. If you wish to ship your purchase to a name or address that is different to what is on your credit/debit card billing statement, you must first register that address with your credit card's issuing bank. In such an event, we will validate it with your credit/debit card company. If your credit/debit card company cannot validate the shipping address or name, or if an incorrect billing phone number is submitted, we reserve the right not to process your order. This is for your protection as well as that of Willow Brook.